Return Policy

Sirenora Returns & Satisfaction Policy Framework

Sirenora strives to ensure every curated home utility complements your living space seamlessly. If a selected item does not align with your domestic layout or functional expectations, our streamlined return framework offers a clear, personal resolution.

1. Order Modifications & Cancellation Window

Because our independent studio coordinates fulfillment operations with high efficiency, order details transition to assembly queues shortly after purchase confirmation:

  • Pre-Dispatch Reversals: If a cancellation or address adjustment request is submitted before your package is physically processed or handed to the logistics carrier, a complete and immediate refund will be issued.
  • Post-Dispatch Protocol: Once a parcel enters courier transit, the delivery route cannot be intercepted or halted. In these scenarios, please accept the delivery and follow the standard return instructions upon arrival.

2. 60-Day Satisfaction Window & Item Criteria

We offer an extended 60-day evaluation period starting from the official carrier delivery date, providing ample time to test how an item fits within your home environment.

  • Acceptable Condition: To qualify for credit or exchange, items must remain completely unused, unaltered, free of physical wear, and returned inside their original product packaging.
  • Return Authorization Required: Please do not ship returns back to the original manufacturing facility. Contact service@sirenora.com to receive authorized return instructions and proper studio routing details.
  • Transaction Reference: Including your original order ID or digital receipt in your message helps our studio team locate your account details quickly to avoid processing delays.

3. Fee Transparency & Freight Responsibilities

Fairness defines our consumer experience, ensuring straightforward expectations without unexpected penalties:

  • Zero Restocking Fees: Sirenora does not assess restocking, administrative, or repackaging fees on returned products.
  • Return Shipping Postage: Customers assume responsibility for the direct transit costs associated with shipping items back to our facility. For any single return shipment, you will be billed a maximum of one return transit fee.

4. Studio Inspection & Refund Disbursement

Once a returned shipment arrives at our studio, the following steps complete the return journey:

  1. Individual Quality Audit: Our team personally conducts a physical inspection of every returned item to confirm it complies with baseline resale standards.
  2. Status Update: An automated email notification will be dispatched as soon as the package is received and the refund evaluation is finalized.
  3. Financial Reimbursement: Approved credits are processed instantly back to your original payment channel (Credit Card, PayPal, or Apple Pay). Most financial institutions reflect these funds within a few business days.
  4. Resolving Banking Delays: If an expected refund has not appeared on your statement, review your online account for pending line items and consult your card issuer. If the credit remains unposted, notify service@sirenora.com so an immediate transaction trace can be initiated.

5. Studio Coordinates & Contact Desk

As an online-focused startup, digital correspondence allows our core team to review and resolve all return inquiries efficiently.

E-Commerce Portal: sirenora.com

Client Support Email: service@sirenora.com

Direct Telephone Desk: (+1) 9097341134

Return & Studio Location: 1151 S. MILDRED AVENUE, UNIT A ONTARIO, CA 91761