Sirenora Fulfillment & Freight Delivery Guidelines

At Sirenora, every package is managed with intentional oversight through a streamlined distribution structure. As an independent digital shop specializing in curated small home accents, we bypass mass automated fulfillment hubs to ensure your items are individually prepared, packed securely, and dispatched efficiently.

1. Delivery Schedules & Regional Estimates

To maintain efficient logistics while minimizing transit emissions, home selections are dispatched directly from specialized distribution nodes. Projected arrival windows are detailed below:

Destination Region	Estimated Transit Time
United States	4 – 6 Business Days
Canada / United Kingdom / Australia	6 – 9 Business Days
Rest of the World (International)	9 – 12 Business Days

Note: These timeframes are operational estimates. While our core team works diligently to meet these schedules, actual delivery dates may vary slightly based on local postal routing or seasonal carrier volumes.

2. Immediate Edit Window & Cancellation Grace Period

Because our nimble startup framework processes orders rapidly to ensure brief transit timelines, time is of the essence when requesting changes:

• 12-Hour Adjustment Window: To update a delivery address or request an order cancellation, please email service@sirenora.com within 12 hours of completing checkout.
• Post-Handover Status: Once a shipment transitions into the custody of the logistics carrier, we cannot intercept, recall, or modify the parcel in transit. Standard return procedures apply upon arrival.

3. Shipping Rates & Zero-Cost Delivery Tier

We maintain a clear and predictable fee structure for all home orders:

• Standard Flat-Rate Postage: A flat shipping fee of $5.99 applies to all orders delivered within our standard service boundaries.
• Free Shipping Tier: Orders with a product subtotal of $49 or higher automatically qualify for complimentary home delivery.

4. International Customs, Tariffs & Duty Allocations

For orders dispatched to destination addresses outside the United States:

• International deliveries are shipped on a Delivered Duty Unpaid (DDU) basis.
• Payment of localized import duties, customs taxes, tariffs, or regional handling fees remains the sole responsibility of the recipient.
• Sirenora assumes no liability for delivery holdups caused by local customs inspections or border clearance protocols.

5. Tracking Visibility & Carrier Data Sync

Once your parcel is packed and handed over to the carrier, an automated notification containing tracking details will be routed to your inbox.

• Link Activation: Please allow approximately 24 hours for carrier system networks to sync tracking links after the initial label is generated.
• In-Transit Pauses: Brief pauses in tracking updates are normal while packages transition between regional sorting facilities.

6. Delivery Protection & Replacement Guarantees

We stand behind the safe arrival of every home utility dispatched from our studio:

• Damaged Shipments: If an item arrives compromised, cracked, or defective, please email photos of the damage to service@sirenora.com within 72 hours of receipt to arrange an immediate replacement.
• Missing Parcels: If official carrier tracking confirms a package was lost in transit, our team will dispatch a replacement order at zero added cost.

Studio Contact Desk & Fulfillment Coordinates

As an online-focused startup, digital correspondence allows our core team to review every inquiry personally and deliver detailed solutions within one business day.

E-Commerce Portal: sirenora.com

Client Support Email: service@sirenora.com

Direct Telephone Desk: (+1) 9097341134

Address: 1151 S. MILDRED AVENUE, UNIT A ONTARIO, CA 91761